ABOUT US

 

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About us

WaxingSupply.com has been created to bring to you the very best available professional products for your hands, feet, and nails.

Not only do you now have the choice of the best brands available but our professional TEAM of qualified technicians are here to answer your individual questions and nail problems and advise you at no charge of your best personal options available. No order is too small and no problem is too big !!

Return, Refund and Cancellation Policy

Under NO CIRCUMSTANCES can a SPECIAL ORDER  item be returned to enailsupply.com   All SPECIAL ORDERS  are non refundable and will not be accepted back for any credit or refund. Buyer understands that SPECIAL ORDERS can take an extended period of time to fulfill the order and in no way will hold enailsupply.com liable for delays in manufacturing, shipping, or dissatifaction with delivered product. All Special Order Sales Are Final

All claims for damaged goods or packages arriving damaged must be called into the website at 732-905-4599 within 24 hrs of delivery.
No exceptions, non-negotiable.

 

We insist that you contact us in advance for a return authorization citing why you wish to return the merchandise.

Some (see next paragraph)  unused , unopened product may be returned for a refund or exchange, as long as you have requested and received a return authorization within 7 days of receiving. Please contact us at returns@waxingsupply.com

We cannot accept returns on any nail polish, acrylics, UV gels,  treatments, top coats, base coats and lacquers due to health issues.

Any item returned to us without a return authorization will be subject to a 25% restocking charge.

Any item that is returned to us with a proper return authorization will be assessed a $7.50 processing fee.  We are sorry for this cost however  in order to recover exorbitant Visa / MasterCard / Amex / Discover fees this charge is necessary.

COSMETICS :Used cosmetics and eyelashes may not be returned. In order to authorize a return on cosmetics, the product must never have been used.  We will not accept any returns if the products have been used.

Liquids:Any liquid (acrylics, waxes, acetones, formaldehydes, paraffin etc cannot be returned due to health issues).  We cannot and will not resell an item after it has been shipped from our location.  I am sure you as a customer would appreciate this policy in order to protect your best interest. 

Wax: Any wax warmers or waxes cannot be returned if they are opened or used in anyway. 

NAIL POLISH and ACRYLICS :We cannot accept returns on any nail polish, treatments, top coats, base coats and lacquers due to health issues.  We cannot accept returns on any Acrylic powders or gels. 

SUNDRIES/HARD GOODS/MIRRORS :Any such product may be returned as long as the return is made within 20 days of purchase. The product must be in it's original packaging, in perfect condition with all paperwork included and can be restocked and resold as new.

INTERNATIONAL SALES :All sales to customers outside the United States and it's Territories are final. Any and all V.A.T, Taxes and/or Duties which may or may not be levied by your government is the receiver's sole responsibility for payment. Please check with your government's Customs office for details before making your purchase. Shipments which do not clear foreign Customs and are returned to us unclaimed will be assessed a 20% restocking fee as well as the original shipping cost being deducted from the refunded amount. Purchases of 110v appliances used with an adapter on 220v current is the sole responsibility of the purchaser. All manufacturer warranties are void with such usage. We make no claims that any 110v appliance will function properly when used on 220v with a voltage converter. Such usage is AT THE CUSTOMER'S RISK. Should we elect to grant an appliance return from an International customer, all return shipping costs are the responsibility of the customer.

If for any reason an order is canceled after Haz Mat packaging has occurred there will be a 25% restocking fee on the total cost of the order to recover 3rd party Haz Mat packaging fees

IMPORTANT: It is the responsibility of the buyer to know the laws and restrictions of their country.  We will not be held responsible for any packages that are returned to eNailSupply.com due to your countries restriction.  The international buyer who places the order will accept all fees and costs associated with the return shipment no greater then a 35% restocking fee.

HAZERDOUS MATERIAL SHIPPING (HAZ MAT) (United States and International):If for any reason an order is canceled after shipping charges have been agreed upon you will be assessed a restocking fee due to the cost incurred for HazMat shipping preparations. 

If for any reason an order is canceled after Haz-Mat packaging has occurred there will be a 25% restocking fee on the total cost of the order to recover 3rd party Haz Mat packaging fees.

EXCHANGES:We will be happy to authorize a return for an exchange on any product as long as it can be restocked and resold as new This does not include nail polish, top coats, base coats, treatments, lotions and scrubs.  Please note: The customer is responsible for all shipping charges including the cost to ship an exchange.

SHIPPING ERRORS : If we make an error and send you something that you did not order, you of course may return the item. We will rectify the error in a timely manner and reimburse you for any shipping expense you might have incurred. Please call or email us to discuss the details prior to returning any item.

SHIPPING METHODS : eNailSupply.com has the right to substitute UPS for US Priority Mail without prior authorization, this is due to the inconsistent performance of US Priority Mail and the amount of packages that are lost by the US Mail System.  We do this for a few reasons, UPS is much more reliable and has detailed tracking.  US Priority mail going long distances tends to be slower then UPS.  UPS is insurable and we can easily file a claim with UPS in order to reship your product quickly.  US Mail's insurance system includes mountains of paperwork and requires the claimant to wait 30 days before a claim can be filed. 

CANCELLED ORDERS :Any order canceled by the customer prior to processing will be deleted from our system without any charge. Should an order be canceled by the customer after it has been processed and shipped, the customer will be responsible for returning the parcel at his expense or refusing delivery. Upon receipt back to our warehouse, the merchandise cost on the refused or returned parcel will be refunded to the customer's credit card less the original shipping cost.

REFUSED ORDERS / DID NOT PICKUP ORDER FROM UPS HUB:  Any package refused for delivery or any package that was requested by the customer to be held at a UPS delivery hub and then returned to eNailSupply will incur a 25% restocking fee plus if shipping was free the outbound and return shipping fees will also be assessed.

FREE SHIPPING ITEMS WHICH ARE RETURNED :If an item which was ordered under our "Free Shipping"  special is returned for a refund, the original shipping charge we incurred will be deducted from the amount refunded to your credit card.

All returned items must be sent at the customer's expense. Shipping costs on returns as well as the original shipment are never refundable . If we have authorized a return, please ship the item back to us within 10 days of having received the authorization. Please enclose a copy of the original invoice or email confirmation if possible. Give us a short description of the situation on the invoice and be sure that a daytime phone number is included so we can contact you if necessary. Please pack the item in a manner which will ensure it arriving undamaged .Our address for all returned items is:

eNailSupply.com
Waxing Supply.com
 

email: debt@waxingsupply.com

 

PHONE: (732) 475-6357 

Delivery Policy

eNailSupply.com provides multiple shipping methods to allow you, our customer the best method for delivery time.

Please note: delivery times quoted are estimates only and time shall not be of the essence of the contract and all risk in the Products shall pass to the Customer or its appointed agent at the time of delivery

Sales Tax

We are required to charge 6% sales tax on all orders shipped to New Jersey addresses. No tax will be charged on orders shipped outside the state of New Jersey. 

Payment Requirements

Payment is required in advance using our secure credit card payment system. eNailSupply Inc accept Visa, MasterCard, Delta, and American Express.

One of the main worries - and rightly so - of any shopper using an online shop is: "Is it safe to send my card details across the internet?". Our e-payment network uses digital signatures and strong encryption to ensure that all sensitive information is protected throughout the payment process.

Digital Signatures - A digital signature is a method of positively identifying the sender of a message sent in digital form. Just like a signature on a written document, it proves that the message is authentic (but unlike a written signature, it cannot be forged by someone else). A valid digital signature also confirms that the message has not been altered in any way on its journey between the sender and receiver.

We use digital signatures throughout the system to ensure that any transaction arriving at a payment gateway has come from a merchant that we can identify, and that any information passed back to the merchant is from eNailSupply.com. Digital signatures are also used for communications within our payment system. In the event that a merchant's digital signature becomes a security risk (for example, if their server is stolen), the appropriate signature will be immediately revoked and will no longer function within our system.

Our payment provider, USA ePay  is the approved Certification Authority (root CA) for these signatures.

Encryption - Encryption is vital when sensitive information is sent across a publicly-accessible network like the internet. Many web browsers, including Internet Explorer and Netscape, can use SSL encryption, which encrypts data with a key of up to 128-bits. This level of encryption is used by our servers and it greatly enhances the integrity of the payment process.

Our servers communicate using an even higher level of encryption: namely, 2048-bit RSA encryption with variable 168-bit session keys. This is many billions of times more secure than standard web browser security, and is also much higher than all currently proposed new standards for encryption in e-commerce